Our Story

KnowAll Industries was founded with one goal: to provide clear, defensible evidence that helps insurers, self-insured employers, and attorneys make confident decisions. Unlike larger firms that pass cases between investigators, every investigation is handled by the original founder from start to finish.

My work focuses on surveillance, undercover operations, and order of priority investigations for MACP claims. Over the years, I’ve uncovered side businesses run by claimants on medical leave, documented activity that directly contradicted reported restrictions, and delivered video evidence that shifted outcomes in litigated cases and reduced settlements dramatically.

Clients trust me because I’m detail-driven, discreet, and committed to doing the job right. Every case matters, and I approach each one with the professionalism, accuracy, and ethical standards needed to stand up under scrutiny.

-Jess Houston, Founder & Sr. Investigator

How it works.

Step 1: Assign a Case

Submit your case securely through our online form. Each investigation begins with a customized plan designed for your claim’s specific objectives.

Step 2: Immediate Response

You’ll receive confirmation within one hour of assignment — communication begins immediately to ensure clarity and accuracy.

Step 3: Tailored Investigation

Every case is unique. Surveillance and background efforts are adjusted in real-time to match your claimant’s activity, schedule, and location.

Step 4: Next-Day Video Evidence

Video footage and preliminary updates are typically delivered within 24 hours of field activity, giving you the information you need fast.

Why clients choose me.

Direct Investigator Contact — No middlemen. You work directly with the investigator handling your case.

Timely, Detailed Reports — Comprehensive documentation with clear findings, not filler.

Statewide Coverage — Reliable coverage across Michigan with rapid case deployment.

Insurance-Focused Expertise — Deep experience with carriers, TPAs, and defense counsel requirements.

Let’s Work Together

Get in touch so we can start working together.